Frequently Asked Questions

Sales Questions

How do I purchase Verisys?

Verisys is available as a download that you can purchase directly from Ionx on our website.

You can also purchase Verisys through our network of resellers. To find your nearest reseller click here.

What happens once I've placed my order?

When we receive your order we will send you an order confirmation email. We aim to process all orders within 48 hours of receipt. Once your order has been processed, you will be sent an email containing your download link, license file and, if you have not already paid, your invoice.

If you select payment by Google Checkout pay now, you will be redirected to Google where you can submit your payment details.

How much does Verisys cost?

Verisys is available for $339.99 USD per agent license, with no charge for the Verisys Central Administration Console

We also offer a volume licensing scheme for orders of 10 or more agents - please contact us at sales@ionx.co.uk for further details.

Do you offer volume discounts?

Yes, we offer a volume licensing scheme for orders of 10 or more agent licenses - please contact us at sales@ionx.co.uk for further details.

Our standard price is $339.99 USD per agent license, with no charge for the Verisys Central Administration Console.

What payment methods do you accept?

We accept payment by credit/debit card using Google Checkout, cheque or bank transfer. You can choose to pay in Pounds Sterling (GBP), US Dollars (USD) or Euros (EUR); however we are only able to accept payment in GBP when using Google Checkout as your payment method. If you choose to pay by cheque or bank transfer, we offer 30 day credit terms.

Do you accept Purchase Orders (POs)?

Yes, you can send your purchase order to us using our online ordering form, or by email to sales@ionx.co.uk. We will invoice you on 30 day credit terms.

Can I try Verisys before I purchase it?

Yes, a 30-day trial version of Verisys can be downloaded here.

Will I have to pay for support and updates?

With your first purchase of the Verisys File Integrity Monitoring System you will enjoy the benefits of our Maintenance and Support Program free of charge for one year, providing access to:

Email-based technical support
Email-based installation and configuration assistance
Minor upgrades
Major upgrades

In order to continue to receive these cost-efficient benefits, you can opt to purchase further years maintenance subscription, at 20% of the prevailing list price of Verisys, per agent, at the time of renewal. To learn more about the Verisys Maintenance and Support Program, click here.

How do I become a reseller?

If you are interested in becoming an approved Ionx reseller please click here for more information or contact us at sales@ionx.co.uk.

I'm a reseller. How do I place an order?

You can order Verisys directly from our website or email your purchase order to sales@ionx.co.uk.

Is Data Sentinel still available?

Data Sentinel is no longer available for purchase as it has been superceded by the Verisys File Integrity Monitoring System. Support for Data Sentinel ceased on 10-Sep-2011.

Technical Questions

Can Verisys be centrally administered?

Yes, the Verisys Central Administration Console is included with your order free of charge. To find out more, please click here.

Does Verisys meet PCI DSS requirements?

Yes, Verisys meets the requirements set out in sections 10.5.5 and 11.5 of the PCI DSS (Payment Card Industry Data Security Standard).

What types of server or workstation can Verisys monitor?

Verisys can monitor any Windows server or workstation including (but not limited to) file, database, application, web, email and print servers.

What if I only have one server I wish to monitor?

Verisys supports this. You can install both the Verisys central administration console and agent to the same machine, or you can remotely manage a single Verisys agent.

What operating systems are supported?

Microsoft Windows XP Professional SP2+, Microsoft Windows Vista, Microsoft Windows 7, Microsoft Windows Server 2003 and Microsoft Windows Server 2008 are supported by Verisys. All stated operating systems are also supported when used within a virtual environment, such as VMWare.

Does Verisys work within a virtual environment?

Yes, Verisys is supported on Microsoft Windows XP Professional SP2+, Microsoft Windows Vista, Microsoft Windows 7, Microsoft Windows Server 2003 when used within a virtual environment, such as VMWare.

What hardware requirements are there?

Minimum hardware requirements for the Verisys Agent are as follows:

1GHz x86-compatible or x64-compatible CPU
256MB memory (512MB recommended)
150MB of available hard disk space

Minimum hardware requirements for the Verisys Console are as follows:

1GHz x86-compatible or x64-compatible CPU
512MB memory (1GB recommended)
300MB of available hard disk space

Are there any other requirements?

Verisys requires the Microsoft .NET Framework 3.5 SP1+.

Can I apply one ruleset to several servers running the Verisys agent?

Yes, you can configure a single ruleset and publish it to any number of Verisys agents.

What kind of alerts can Verisys produce?

Verisys can be configured to automatically send one or more alerts when discrepancies are detected.

Verisys can send an email, write to the windows event log, send events to syslog, run an arbitrary command or save a copy of the discrepancy report. To find out more about Verisys alerting capabilities, click here.

Can different people receive an email based on the priority of detected discrepancies?

Yes, for example, Verisys can be configured to alert your change management team of low priority discrepancies and a system administrator of high priority discrepancies.

What kind of reports can Verisys produce?

A variety of reports are available, and they can be generated in HTML, CSV or XML format. To find out more about Verisys reporting capabilities, click here.

Can Verisys notify me when an agent is unavailable?

Verisys Central Administration Console provides information on the status of each Verisys agent. A graphic in the main user interface will indicate whether an agent is online or unavailable.

Is Verisys available for x64 (64-bit) systems?

Yes, Verisys is available for both x86 (32-bit) and x64 (64-bit) Windows systems. When you purchase Verisys you will have access to both editions.

How secure is Verisys?

Verisys is very secure. The application configuration settings, integrity snapshots and agent data are all stored in encrypted format using AES 256-bit encryption for optimum security. In addition, communication between the Console and Agents is encrypted using public key cryptography, and the central administration Console is password protected.

Federal Information Processing Standard 140-2 (FIPS 140-2), published by NIST, is a US government encryption standard used to validate cryptography modules - Verisys utilises FIPS 140-2 compliant cryptography algorithms for encryption and secure hashing, ensuring compliance with the most stringent of security standards (on Windows Vista, Windows 7, Windows Server 2003 and Windows Server 2008).

Does Verisys stop hackers from hacking into my computer?

Verisys is not designed for this purpose. Verisys was created to detect intrusion and changes rather than to prevent them. Verisys can be used to assess the damage done by hackers and viruses, and to detect unauthorised access and changes to files. In this manner, as well as helping to maintain the integrity of your data and detect intrusion, Verisys can prove to be a valuable tool to aid with data recovery and forensic analysis in the event of a compromised or damaged system.

What makes Verisys better than its competitors?

Verisys is considerably easier to use than many of its competitors. Users and managers alike benefit from the advanced reporting capabilities, and Verisys is a very cost efficient solution - and unlike many of our competitors, we don't charge for the console.

Download Information

How do I download Verisys?

Once your order has been processed, you will be sent an email containing your download link. The download link will direct you to a web page where you can download the Verisys installer.

How long is my download link active for?

Your download link is available until you activate it (your download link will activate when you click on it or enter it into your browser). Once activated, you have 24 hours to download Verisys.

My download link has expired, what should I do?

If your download link has expired, please contact us at sales@ionx.co.uk.

Why does my download link not work?

Ensure that you are using the complete download link - it may be displayed over multiple lines in your email client.

Your download link will not function if it has expired - once you have activated your download link, it will expire after 24 hours.

If your download link continues to fail, please email us at sales@ionx.co.uk.

What if the download stops before it is complete?

If your connection is interrupted while you are downloading Verisys, you may try again for as long as your link is active.

How do I get my license file?

Once we have processed your order, we will send you an email containing your download link. Your license file will be contained within an attachment to this email.

Do I have to uninstall the trial version before installing the full version of Verisys?

Yes, the trial version cannot be licensed as the full version of Verisys.

After purchasing Verisys how do I download updates?

Valid maintenance subscription holders can download the latest version of Verisys here.

Refunds and Cancellations

What is your refund policy?

You may request a full refund for any software purchase for up to seven days from dispatch of the download link and license file as long as the product has not been installed. If you have downloaded and installed the software, you will not be entitled to a refund. This does not affect your statutory rights.

If you would like to request a refund for your order you must contact Ionx by email at sales@ionx.co.uk. You will receive your refund within 30 days of your refund request. Your refund will normally be issued by your initial payment method.

How do I cancel my order?

You may cancel you software order before you receive your download link and license file, and for up to seven days from dispatch of the download link and license file as long as the software has not been installed. If you have downloaded and installed the software, you will not be entitled to cancel your order. This does not affect your statutory rights.

If you wish to cancel your order you must contact Ionx by email at sales@ionx.co.uk. Once your order has been cancelled we will send you a confirmation email.

Terms and Conditions

What are the terms and conditions of purchase?: Our terms and conditions of purchase can be found by clicking here.
What are your terms and conditions of website use?: Our terms and conditions of website use can be found by clicking here.
What is your privacy policy?: Our privacy policy can be found by clicking here.

If you have any questions that have not been answered please contact us at sales@ionx.co.uk.